Returns and Refunds

We hope you love your with your Cuddoll purchase! However, if there are any issues with your purchase, we will accept returns or exchanges within 14 days of delivery. All items must be in original condition, with original packaging and accompanied by the original receipt. Please note that shipping and handling charges are not refundable.

To request a refund please email hello@cuddoll.com with your order number and product description. You will receive an email confirmation and instructions.

Ship your package using a carrier of your choice and keep the tracking details for your records. You will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed.

Look-Alike Dolls are 100% customized and not refundable