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FAQs

General question

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All our toys are handmade in Turkey at the organizations that we are partnering with that support women in need. We are proud to provide all our artisans with a sustainable, fair trade income.

Every Cuddoll toy is hand-knitted with natural, premium, 100% cotton yarn that has been safety tested. They are stuffed to the ideal hugging weight with hypoallergenic polyester filling.  It is naturally fire-retardant, so it doesn’t need to be treated with chemicals to comply with toy safety laws.

Yes, the toys can be machine washed on the gentle cycle, but we recommend you hand-wash your Cuddoll and lay it flat to dry to help preserve the animal’s shape and details.

Yes, each toy has been tested by a certified third-party to meet US safety requirements for newborn and children’s toys. The yarn and the stuffing used in making each toy have been additionally tested to be safe and non-toxic.

Our toys are designed and safety tested for newborns and up.

We ship worldwide and orders ship via USPS. Processing time is 2 to 3 business days. This does not include U.S. observed holidays. For tracking information please visit usps.com with the tracking number provided to you via email upon shipment. If you have not received tracking information after 48 hours, contact hello@cuddoll.com

Sure! We are giving you a lifetime guarantee and if you’re not satisfied with your Cuddoll for any reason, please return it for a full refund or replacement. But please note that each doll is made by hand and will have its own unique characteristics.

We do ensure prompt delivery and orders begin processing immediately and can’t be changed or canceled once placed.

We started this business with a commitment to do it right! When we started Cuddoll, we promised ourselves that we would never mass produce our dolls or put profits ahead of people. Providing fair trade wages to our artisans ensures that the principles of fairness and decency are a part of everything we make. It makes us proud when we hear of the meaningful change this brings to the lives of our team members.

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